Reference

What You Agree To When You Use xnova

These Terms & Conditions set out the rules that apply to your account, your wallet activity, and how withdrawals through bKash, Nagad, or Rocket are handled.

Applies to all account typesCovers bKash, Nagad, Rocket wallet rulesEligibility depends on local lawUpdated terms notified via account
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xnova What You Agree To When You Use xnova
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or you need to raise a formal concern about your account or a wallet transaction, our support team is the right first stop. You can reach us through live chat inside your account, by email, or through the help section in the mobile interface. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat widget inside your logged-in account for the fastest response on terms queries, wallet disputes, or account access issues. Available around the clock.
Email Support Send detailed terms or withdrawal disputes to our support email. Include your account ID and the bKash, Nagad, or Rocket transaction reference so we can trace it quickly.
Help Section The help section in your mobile account lists common terms questions, wallet rules and the steps to raise a formal dispute without needing to contact support directly.
POLICY STANDARDS

How We Handle Your Account Under These Terms

These terms are not just legal language — they describe how xnova actually operates your account day to day. From wallet security to data handling, here is what you can expect us to do and what we ask of you in return.

Wallet Verification Before your first withdrawal via bKash, Nagad, or Rocket is processed, we verify that the mobile wallet number matches the name on your account. This is a one-time step that protects your funds from being sent to the wrong destination.
Account Data Retention We keep your account records — including transaction history, login timestamps, and wallet activity — for as long as your account is active and for a defined period after closure, as required by our operating obligations. You can request a copy of your data through support.
Cookie and Session Handling We use session cookies to keep you logged in across your mobile browser. Closing the browser ends the session. You can clear cookies at any time through your device settings, though this will log you out and may reset some account preferences.
Account Security Responsibility You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact us immediately through live chat. We can freeze wallet activity while we investigate, reducing the risk of funds being moved without your consent.
Terms Change Notification When we update these terms, we send a notice to your registered contact before the changes take effect. Major revisions — such as changes to wallet withdrawal rules or eligible regions — are flagged separately so you have time to review them before they apply.
Requesting Corrections If your account details — name, mobile number linked to Nagad or Rocket, or email address — are recorded incorrectly, you can request a correction through support. We will ask for supporting information to verify the change before updating your account record.

Common Questions About These Terms

These are the questions we get asked most often about how our Terms & Conditions work in practice — from wallet rules to account closures and data access.

Yes. The same account and wallet rules apply regardless of which local payment method you use. Verification steps, dispute windows, and withdrawal conditions are identical for bKash, Nagad, and Rocket transactions processed through your xnova account.

Access to xnova depends entirely on your local law and the eligible regions we operate in. We do not make a blanket statement about legality. Check whether access is permitted under your local regulations before opening an account. These terms do not override local law.

Holding more than one account is a breach of these terms. If we identify duplicate accounts linked to the same device, wallet number, or identity, we may suspend all related accounts and place a hold on any pending wallet balances until the situation is reviewed and resolved.

Contact support via live chat or email within 30 days of the transaction date. Include your account ID and the wallet transaction reference from your Nagad or Rocket app. We will investigate and respond within a reasonable period. Claims outside this window are generally not accepted.

Yes. We notify you through your registered account contact before material changes take effect. Changes to wallet withdrawal rules or eligible region access are flagged separately. Continuing to use the account after the effective date means you accept the updated terms.

Reach out to support through the help section in your mobile account or via email. Provide your account ID and specify what data you need — transaction history, login records, or wallet activity. We will confirm your identity before releasing any account information.

No. Your account is personal and non-transferable under these terms. Allowing another person to access or operate your account — including through shared bKash or Rocket wallet use — is a breach of these terms and may result in suspension.

Yes. All activity on the platform — slots, live tables such as Blackjack Topplay, crash games, and sports markets — falls under the same Terms & Conditions. Game-specific rules shown inside the lobby supplement these terms but do not replace them.

Availability of specific features, including live tables and certain sports markets, can change based on regional rules and our operating scope. We do not guarantee continued access to any specific game or feature. No compensation is offered for features that are withdrawn due to regional restrictions.

Contact support and state what needs to be corrected — for example, the mobile number linked to your Nagad account or your registered name. We will ask for supporting information to verify the change before updating your account. This step protects your wallet from unauthorised edits.

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